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Terms of Service

Your trust matters to us. That’s why we’re committed to being clear about how our services work, what you can expect from us, and what we expect from you. When you access our website or work with us, these terms help create a shared understanding.

Our Terms of Service help you:
  • Know what’s included (and not included) in our consulting services
  • Understand your rights and responsibilities
  • See how we handle liability, intellectual property, and professional expectations
Effective Date: June 01, 2025
What services do we provide?

M2M Strategic Solutions, LLC offers human-centered consulting services including:

  • Strategic Planning & Execution

  • Human-Centered Design

  • Project & Program Management

  • Smartsheet Solutions & Dashboards

These services are offered to organizations and clients under individually scoped engagements. Specific terms (including timelines, deliverables, and fees) are outlined in written proposals, scopes of work, or contracts prior to project launch.

We ask that you:

  • Use our website and services only for lawful, professional purposes

  • Respect the boundaries and scope defined in any signed service agreements

  • Not misuse our tools, content, or materials

  • Communicate in good faith and provide timely feedback during engagements

If you're accessing our resources or tools, we expect you to do so in a way that honors the intent and purpose of our work.

All original content created by M2M Strategic Solutions — including templates, frameworks, articles, dashboards, visual materials, and strategic tools — remains our intellectual property unless otherwise stated in a client agreement. You may not copy, redistribute, or reuse our work outside of what has been explicitly granted in your engagement agreement or website terms.

While we aim to deliver thoughtful, strategic, and human-centered consulting services, we make no guarantees regarding specific business outcomes. M2M Strategic Solutions is not liable for any indirect, incidental, or consequential damages that may result from the use of our website or services.

Engagements are professional relationships, and both parties assume risk and responsibility as outlined in their agreements.

Either party may terminate a service agreement according to the terms outlined in that agreement. We reserve the right to suspend or terminate website access or engagement if we believe terms have been violated or if the relationship becomes untenable.

These terms are governed by the laws of the State of Florida. Any disputes shall be resolved through negotiation, mediation, or appropriate legal proceedings in that jurisdiction.

We may update these Terms of Service from time to time. Changes will be reflected on this page with an updated effective date. We encourage you to review this page periodically to stay informed.

Yes. M2M Strategic Solutions, LLC is committed to making our website accessible and inclusive for everyone, including individuals with disabilities. We follow Web Content Accessibility Guidelines (WCAG) 2.1 to ensure our site is usable with assistive technologies like screen readers and keyboard navigation. If you experience any accessibility issues or have suggestions for improvement, please reach out to us at info@m2mstrategicsolutions.com. We’re happy to assist.

Disclaimer

The content on this website is for general information only and doesn’t replace professional advice or create a client relationship unless we’ve signed an agreement. While we do our best to keep everything accurate and current, we can’t guarantee it. By using our site, you do so at your own discretion. M2M Strategic Solutions, LLC isn’t responsible for any loss or damage unless otherwise stated in a formal agreement.